Terms of Service
OVERVIEW
Welcome to a.k.a. Brands, Inc.. In these Terms of Service (“Terms”), “we,” “us,” and “our” refer to a.k.a. Brands, Inc.. We operate this website and store, along with all related content, features, tools, products, and services (collectively, the “Services”) to provide customers with an online shopping experience. Our store is supported by Shopify, which provides the ecommerce platform that helps us offer the Services.
These Terms, together with any policies referenced here (including our Privacy Policy and Return & Refund Policy), explain your rights and obligations when you access or use the Services.
By visiting, browsing, or purchasing through the Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.
SECTION 1 — ACCESS, ELIGIBILITY & ACCOUNTS
By using the Services, you confirm that you are of legal age in your place of residence (or that you have permission of a parent/guardian for any minor dependents using devices you own or manage).
When using the Services (including placing an order), you may be asked to provide details such as email, shipping address, billing address, and payment information. You agree that information you provide is accurate, current, and complete, and that you have the right to provide it.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not sell, transfer, or assign your account to anyone else.
SECTION 2 — PRODUCTS & INFORMATION ACCURACY
We work to present product information as clearly and accurately as possible. However:
- Product colors/appearance may vary depending on device, display settings, or lighting.
- We do not guarantee that the look, finish, or perceived quality will match what you expected from on-screen images.
- Product descriptions, pricing, and availability may change at any time without notice.
- We may discontinue items or limit quantities by person, region, or jurisdiction where appropriate.
SECTION 3 — ORDERS & PURCHASE TERMS
Submitting an order is an offer to purchase. We may accept or decline any order at our discretion. An order is considered accepted only after we confirm it and successfully process payment.
Please review your order carefully before placing it. After acceptance, cancellation may not be possible. If we change or cancel an order, we will attempt to notify you using the contact information you provided.
Returns and refunds are handled only according to our Return & Refund Policy.
You confirm purchases are for personal/household use and not for resale, commercial use, or export.
SECTION 4 — PRICING, PROMOTIONS & BILLING
Prices, discounts, and promotions may be updated without notice. The price charged is the one shown at the time you submit your order and will appear in your confirmation.
Unless stated otherwise, listed prices typically exclude taxes, shipping, handling, customs duties, or import fees. Online prices may differ from prices offered elsewhere, including third-party channels.
You agree to provide and maintain accurate payment and account details so we can complete transactions and contact you as needed. You confirm you are authorized to use the payment method provided and that your payment provider will honor charges incurred.
SECTION 5 — SHIPPING & DELIVERY
Delivery dates are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or events beyond our reasonable control.
Once a package is handed to the carrier, risk of loss and title pass to you to the extent permitted by law.
SECTION 6 — INTELLECTUAL PROPERTY
All content and materials on the Services (including text, images, graphics, product listings, logos, reviews, video/audio, and site design) are owned by a.k.a. Brands, Inc. or our licensors and are protected by applicable intellectual property laws.
You may use the Services only for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, display, republish, download, store, or transmit materials from the Services without our written permission, except where the law allows.
Our brand names and logos are our trademarks. Shopify and related marks are trademarks of Shopify. Other marks belong to their respective owners.
SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools or services offered by third parties. Such tools are provided “as is” and “as available.” We do not control, monitor, or guarantee third-party tools and are not responsible for issues arising from your use of them. Your use of any third-party tool is at your own risk.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to third-party websites or embedded third-party functionality. We are not responsible for third-party content, accuracy, policies, or practices. Accessing third-party sites is at your own risk. Any complaints or questions about third-party products/services should be directed to the third party.
SECTION 9 — SHOPIFY PLATFORM NOTICE
Our store is hosted on Shopify. However, purchases made through our store are made directly with a.k.a. Brands, Inc., not Shopify. You agree that Shopify is not responsible for transactions between you and us, including issues related to products or orders, and you release Shopify to the fullest extent permitted by law from claims arising out of those transactions.
SECTION 10 — PRIVACY
Personal information collected through the Services is handled according to our Privacy Policy. Because the store is hosted on Shopify, Shopify may process certain information to provide and improve its platform services. Your information may be processed in countries other than your own depending on service providers used.
SECTION 11 — FEEDBACK & USER SUBMISSIONS
If you submit reviews, comments, suggestions, ideas, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display that Feedback for any purpose, including commercial purposes, subject to applicable law.
You confirm you own or have permission to share your Feedback, and that it does not violate third-party rights or contain unlawful, harmful, or malicious content. We may remove Feedback at our discretion, but we are not required to do so.
SECTION 12 — ERRORS & CORRECTIONS
Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions (including relating to product details, pricing, promotions, shipping fees, transit times, or availability). We may correct such issues and update information or cancel affected orders at any time, including after an order is submitted.
SECTION 13 — PROHIBITED USE
You agree not to misuse the Services. Prohibited actions include, but are not limited to:
- violating laws or regulations
- infringing intellectual property or privacy rights
- harassment, abuse, defamation, or harmful conduct
- submitting false or misleading information
- sending spam or unsolicited promotions
- attempting to gain unauthorized access or disrupt security
- uploading malware or malicious code
- scraping, crawling, or collecting personal data without permission
- reselling or exploiting the Services without authorization
We may suspend or terminate access if we believe you have violated these Terms.
SECTION 14 — TERMINATION
We may terminate or restrict your access to the Services at any time, with or without notice, to the extent permitted by law. You remain responsible for any amounts due up to the termination date. Provisions that should by nature survive termination will remain in effect.
SECTION 15 — DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” unless otherwise stated by us in writing. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, durability, and non-infringement.
We do not guarantee that the Services will be uninterrupted, secure, or error-free. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
SECTION 16 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, a.k.a. Brands, Inc.(and our affiliates, partners, officers, directors, employees, agents, contractors, service providers, and licensors), as well as Shopify and its affiliates, will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages (including lost profits, revenue, savings, data, or replacement costs) arising from or related to your use of the Services or products purchased through the Services.
SECTION 17 — INDEMNIFICATION
You agree to defend, indemnify, and hold harmless a.k.a. Brands, Inc., Shopify, and our respective affiliates and service providers from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your violation of law, or your misuse of the Services.
SECTION 18 — SEVERABILITY
If any part of these Terms is found unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.
SECTION 19 — WAIVER & ENTIRE AGREEMENT
Our failure to enforce any provision does not waive our right to do so later. These Terms and referenced policies constitute the entire agreement between you and us regarding the Services and supersede prior communications.
SECTION 20 — ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our written consent. We may assign these Terms as part of a merger, acquisition, restructuring, or other business transfer, as permitted by law.
SECTION 21 — GOVERNING LAW
These Terms and any disputes relating to the Services will be governed by the laws and courts of the jurisdiction where a.k.a. Brands, Inc. is headquartered, to the extent permitted by applicable law.
SECTION 22 — HEADINGS
Headings are provided for convenience only and do not affect interpretation.
SECTION 23 — CHANGES TO THESE TERMS
We may update these Terms from time to time by posting a revised version on our website. It is your responsibility to review them periodically. Where required by law, we will provide notice of material changes. Continued use of the Services after changes become effective means you accept the updated Terms.
SECTION 24 — CONTACT
Questions about these Terms can be sent to: service@petalandpup.us